Legal
Effective Date: 2nd July 2026
This Refund & Cancellation Policy ("Policy") governs all appointment bookings, consultation fees, cancellations, rescheduling requests, refunds, and payment-related matters for services offered through Orisbloom, owned and operated by DHANTASTREE DENTAL LLP, a Limited Liability Partnership registered under the laws of India.
By booking an appointment through the Platform, you acknowledge that you have read, understood, and agreed to this Policy.
This Policy applies to every appointment booked through the Orisbloom Platform. It governs online dental consultations, appointment bookings, consultation fees, rescheduling requests, refund requests, payment disputes, and failed or duplicate transactions.
The consultation fee applicable to each appointment shall be the amount displayed on the Platform at the time of booking. Unless otherwise stated, payment must be made in full before an appointment is confirmed. Appointments shall not be reserved until successful payment has been received.
Payments may be made using payment methods made available on the Platform through authorized payment service providers, including Zoho Payments. The Platform does not store your complete payment credentials such as card numbers, CVV, UPI PIN, or internet banking passwords.
An appointment shall be considered confirmed only after successful payment, receipt of booking confirmation from Orisbloom, and allocation of an available consultation slot. If payment is unsuccessful, the appointment shall not be confirmed.
Appointments booked through the Platform cannot be cancelled by the patient once the booking has been confirmed. Accordingly:
Although appointments cannot be cancelled, a patient may request rescheduling. Approval of any rescheduling request shall remain entirely at the sole discretion of the consulting dentist, who may consider the reason for the request, advance notice provided, appointment availability, and operational feasibility.
Approval of a rescheduling request is not guaranteed. Where approved, only one complimentary rescheduling may be permitted for a particular appointment unless otherwise determined by the dentist.
A patient shall be considered a "No-Show" where the patient fails to join the scheduled consultation, is unavailable at the scheduled time, cannot be contacted using the contact information provided, joins after the consultation has substantially concluded, or is unable to proceed due to reasons attributable solely to the patient.
In such circumstances, the consultation fee shall ordinarily be forfeited and no refund shall be payable. The consulting dentist may, entirely at her discretion, permit one rescheduled appointment.
Patients are expected to join the consultation at the scheduled time. If a patient joins late, the consultation may proceed for the remaining scheduled duration, may be shortened, or may be treated as a No-Show if the delay is excessive. The decision shall remain with the consulting dentist.
Where the consulting dentist is unable to conduct the consultation due to illness, emergency, technical issues, or other unforeseen circumstances, Orisbloom shall offer the patient a complimentary rescheduled appointment at no additional charge. Reasonable efforts shall be made to schedule the consultation at the earliest mutually convenient time.
If the consultation cannot be conducted due to the unavailability of the consulting dentist and a mutually acceptable rescheduled appointment cannot reasonably be arranged, the patient may request a full refund of the consultation fee. Approved refunds shall ordinarily be processed through the original mode of payment.
A. Technical Issues on the Patient's Side — Where the consultation cannot proceed because of poor internet connectivity, device malfunction, microphone or camera issues, software issues on the patient's device, or any other issue attributable to the patient, the consultation may be treated as completed or may be rescheduled at the sole discretion of the consulting dentist. Refunds shall generally not be available.
B. Technical Issues on Orisbloom's Side — Where the consultation cannot reasonably proceed due to technical failures attributable to Orisbloom or the consulting dentist, a complimentary rescheduling shall be provided. If the consultation cannot reasonably be rescheduled, a refund may be provided.
Where a payment fails but funds are debited from the patient's account, the transaction shall ordinarily be reversed by the patient's bank or payment service provider in accordance with their policies. Patients experiencing such issues should initially contact their bank or payment provider. Where necessary, Orisbloom will reasonably cooperate in resolving the issue.
If a patient is charged more than once for the same appointment due to a technical error, the duplicate payment may be refunded after verification, which may include confirmation of payment reference numbers, transaction IDs, and booking details.
Orisbloom reserves the right to suspend appointments, withhold services, or refuse refunds where fraudulent, unauthorized, suspicious, or illegal payment activity is suspected. Appropriate legal or regulatory authorities may be informed where required.
If a patient raises a chargeback or payment dispute with a bank or payment service provider, Orisbloom reserves the right to provide relevant booking records, payment records, appointment logs, communication records, and other information necessary to establish that the booked service was duly offered or provided.
Approved refunds shall ordinarily be processed through the original payment method used for the transaction. Refunds shall not ordinarily be made in cash. The time taken for the refunded amount to reflect in the patient's account may vary depending upon the payment service provider or financial institution.
Neither DHANTASTREE DENTAL LLP nor the patient shall be liable for delays or failures arising from circumstances beyond reasonable control, including but not limited to natural disasters, widespread internet outages, governmental restrictions, epidemics, cyber incidents, or failures of third-party communication or payment service providers. Where feasible, appointments affected by such events may be rescheduled.
DHANTASTREE DENTAL LLP reserves the right to amend or update this Refund & Cancellation Policy at any time. The updated version shall become effective upon publication on the Platform. Continued use of the Platform after publication of the revised Policy constitutes acceptance of the updated terms.
This Policy shall be governed by the laws of India. Any disputes arising from or relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts at Mumbai, Maharashtra.
For any questions relating to payments, refunds, cancellations, or this Policy, please contact:
DHANTASTREE DENTAL LLP
Registered Office: Flat No. 3, Ankur CHS Ltd., Near Best Nagar, Goregaon (West), Mumbai – 400104, Maharashtra, India.
Email: dhantastreedentalllp@gmail.com